Shipping policy

Processing Time

All orders are processed within 1 business day.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak periods, there may be slight delays in processing times.

Shipping Rates & Delivery Estimates

Shipping costs are flat rate $15AUD for orders below $120AUD. Australia Post is our preferred partner.

Free shipping for all orders above $120 AUD

Estimated delivery timeframes:

  • Western Australia (metro): 1–3 business days

  • Interstate: 2–5 business days

  • Regional & remote areas: 4–9 business days

Please note that delivery times are estimates only and may vary depending on the courier service and your location.

Shipping Locations

We currently ship to:

  • Australia

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can monitor your delivery.

Delivery Delays

While we aim to ensure timely delivery, delays may occur due to factors beyond our control, including:

  • Courier network delays

  • Weather conditions

  • Public holidays

Lost or Damaged Items

If your order arrives damaged or does not arrive within a reasonable timeframe:

  • Contact us as soon as possible

  • Provide your order number

  • Include photos of any damaged items (if applicable)

We will work with the courier provider to investigate and resolve the issue promptly.